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ITIL v3 Foundation with iPod touch ITIL v3 Foundation ITIL v3 Bridge Languages ISO/IEC 20000
ITIL Foundation Course - Self-paced (e-Learning, 16 hrs) + ITIL Foundation Online Exam (Online, 1 hr) V2.0
Duration: 17 Hour(s) Old Price: USD 599    Offer Price: USD 449
Course Availability: 90 Days
 
Introduction
ITIL Foundation Course - Self-paced (e-Learning, 16 hrs) + ITIL Foundation Online Exam (Online, 1 hr) V2.0
Description
The ITIL v2 Foundation Course is an award-winning, accredited course with rich, dynamic content and interactive multimedia. The 16-hour course introduces you to IT Service Management (ITSM) concepts and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT services-driven organization. This ITIL v2 Foundation Course is bundled with an online exam and provides a one stop route towards certification.

The ITIL Foundation Course combines the advantages of anywhere-anytime convenience and can be accessed from your office or home. Flexible course tracks let you learn at your own pace and an integrated case study approach enables thorough understanding and retention. The course is developed in compliance with all the prerequisite training and exam specifications required, and leads you to ITIL Foundation Certification.
Objectives
At the end of this course, you will be able to:

- Identify the various ITIL processes that can be implemented in an organization
- Identify the benefits of implementing each ITIL process in an organization
- Identify the basic concepts related to each ITIL process
- Identify the activities and roles involved in each process
- Identify the relationship of each ITIL process with other processes
- Identify the factors that affect the effectiveness of each ITIL process

Exam Organization
  1. For any exam related queries kindly contact exams@itpreneurs.com. Also visit our exam FAQ section to have more information
  2. No pre-requisites although a familiarity with IT Service Delivery will be beneficial
  3. You are responsible for assigning your own proctor for your online exam session. A proctor can be a colleague providing you do not report directly to each other in the workplace. It can also be a friend although we ask that you are not related to one another.
Pre-Requisites
None
Audience
IT Support Staff, IT Consultants, Key Business Users, IT Developers
Lessons
  Exam Preparation
     ITIL v2 Foundation EPG including ITIL v2 Foundation Practice Exam
  Introduction
     Introduction to ITSM
     Introduction to ITIL
  ITIL Function
     Service Desk
  ITIL processes
     Incident Management
     Problem Management
     Configuration Management
     Change Management
     Release Management
     Service Level Management
     Availability Management
     Capacity Management
     IT Service Continuity Management
     Security Management
     Financial Management for IT Services
System Requirements
- Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
- Broadband Internet connection
 
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