With more than 3,000,000 certificates issued to date, PEOPLECERT Group offers globally recognized certifications that evaluate competence, know-how and expertise and are key to today’s competitive, performance-driven environment. Through international brands such as ITIL®, IASCC Lean Six Sigma, ECDL, City & Guilds and CEEL, and a wide portfolio of certificates based on specific industry requirements and global ISO standards, PEOPLECERT certifications are recognized by leaders within the private and public sectors worldwide. The company offers both web and paper based exams in over 16 languages, through examination systems that are flexible, secure, customized and provide a user friendly interface.

PEOPLECERT operates worldwide, with 142 employees and 1,000 associates, through 8,850 global examination locations. The company is accredited to ISO 17024 for Personnel Certification, meaning that it has been assessed against and met the highest global standards of conduct for a certifying body. PEOPLECERT also abides by the requirements of the International Accreditation Forum (IAF) guidelines and the International Personnel Certification Association (IPC) specifications and is certified to ISO 9001 for Quality Management, ISO 10002 for Customer Satisfaction & Complaints Handling and ISO 27001 for Information & Data Security.


Since 2001, Loyalist delivered over 200,000 ITIL® exams in locations around the world. As an independent examination institute, it provides neutral information and dedicated to maintaining the integrity of the exam process

Offering flexible solutions to meet your unique business needs, loyalist services are available wherever your training takes place. From vouchers to secure electronic exam distribution, they are responsive to the needs of training partners and their learners.

Committed to providing superior service Loyalist Certification Services is the Examination Institute (EI) of choice for hundreds of training organizations globally.

- ITIL v2 Foundation
- ITIL v2 Practitioner Support & Restore
- ITIL v2 Practitioner Release & Control
- ITIL v2 Practitioner Agree & Define
- ITIL v2 V2 Service Manager
- ITIL v3 Foundation
- ITIL v3 Foundation Bridge
- ITIL v3 Manager Bridge
- ITIL v3 Intermediate Service Transition
- ITIL v3 Intermediate Service Operation
- ITIL v3 Intermediate Service Offerings & Agreements
- ITIL v3 Intermediate Operational Support & Analysis
- ITIL v3 Intermediate Release, Control & Validation
- ITIL v3 Intermediate Service Strategy
- ITIL v3 Intermediate Continual Service Improvement
- ITIL v3 Intermediate Planning, Protection & Optimization

The itSMF (UK) is the autonomous, international chapter of itSMF, which is the only independent and internationally recognized forum for IT Service Management professionals worldwide. This organization is a prominent player in the ongoing development and promotion of IT Service Management best practice standards and qualifications, and has been so since 1991.

The itSMF (UK) provides an accessible network of industry experts, information sources, and events to help all people related to IT Service Management issues achieve the delivery of high-quality, consistent IT services internally and externally through the adoption of best practices.

ISO/IEC 20000 accredited course:

- Requirements For ISO/IEC 20000 Certification  

Click here to view the itSMF website.

For a complete listing of e-Learning courses, please visit our Course Catalog.