In operating its Site, ITpreneurs Nederland BV may include registration, online surveys, and other online forms which collect “Personally Identifiable Information”, such as names, e-mail addresses, telephone numbers and other contact information. For example, our Site uses an Encoding Request Form so that you can request information and services from us and your information is necessary for us to service your needs.
1. The Information We Collect and How We Use It
ITpreneurs Nederland BV is the sole owner of the information collected on our Sites. ITpreneurs collects different kinds of information from our users on our Sites, and we use that information in various ways, as explained below.
1.1. ITpreneurs Newsletter
We provide a low-volume email newsletter (currently averaging one to two news announcements per month) to provide general news about ITpreneurs new services, upgrades, and general information about our Sites and our services. There is an online field on ITpreneurs website that you can use to enter your email address in order to subscribe to the newsletter. You can also subscribe or unsubscribe to the Newsletter when you sign up.
When you subscribe to the newsletter, we use your email address to provide the newsletter to you via email. With each newsletter we provide a method to unsubscribe from the newsletter, with a link to the Web page where you can enter your request to unsubscribe. You may also contact us directly as described at the end of this Policy regarding unsubscribing from the newsletter.
1.2. Order for Service
To sign up for ITpreneurs services, you fill out the online Order For Service form, and in the process you are required to provide contact information (like name and address) and financial information (credit card number, expiration date) on our order form. We use this information to communicate with you about your account, for billing purposes (including collection purposes, if necessary), and to fulfill your orders. If we have trouble processing an order, we use this contact information to get in touch with you.
1.3. ITpreneurs Members' Web Site
Unless we indicate otherwise, you become an “Active Customer” on the Effective Start Date of the service you sign up for on ITpreneurs Online Campus and after that you remain an Active Customer until the Effective End Date of that service. As an Active Customer, you can manage certain aspects of your account by logging into ITpreneurs Online Campus. To access the members' area of ITpreneurs Online Campus, you must enter your unique user name and your password. We use that information to log you in to ITpreneurs Online Campus.
1.4. Site and Service Updates
We use contact information from Active Customers to send them periodic Site and Service Updates, which contain important information about using the services on ITpreneurs Online Campus, including account billing and collections and technical support. We provide Site and Service Updates primarily through email, but we may do so sometimes by postal mail or phone. You may request to stop receiving Site and Service Updates by contacting ITpreneurs directly as described at the end of this Policy. We recommend against Active Customers unsubscribing from Site and Service Updates because of their importance. If you do unsubscribe to Site and Service Updates, you waive any right to receive notifications of any modifications or changes to ITpreneurs Online Campus, to our services, or to our policies. (However, this Policy does not establish or imply such a right.)
From time-to-time our Sites may request information from you via surveys. Participation in these surveys is completely voluntary, and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, etc.). The information you provide in response to surveys will be used for purposes of monitoring or improving the use and satisfaction of our Sites and Services, and for other reasonably related purposes described in those surveys.
A cookie is a piece of data stored on your computer in a folder dedicated to use by your web browser. There are two kinds of cookies we may set when you visit ITpreneurs Online Campus -“session cookies” and “offer code cookies.” You can set your web browser to reject cookies, including our session cookies, but this will limit your ability to use our Sites. For example, you would need to reenter your password to enter each page on ITpreneurs Online Campus requiring password access, or you might not be able to access such pages at all. We do not link the information we store in cookies to any Personally Identifiable Information you submit while on our Site.
a. Session Cookies
“Session cookies” store information needed by the web server in order to avoid asking you for your password (if any) with each new page you visit. No other information is stored in session cookies. (In addition, password information itself is not stored in session cookies.) Session cookies are deleted when your session on ITpreneurs Online Campus ends (i.e. when you leave the ITpreneurs Site).
1.7. Log Files
When you visit any of our Sites, we collect your IP address and store it in a “log file.” We also collect information about the browser and operating system you use, and store that information in log files. We use IP addresses we collect to analyze trends, administer our Sites, track users' movements within our Sites, track the sites users access just before (but not after) they visit our Sites, and gather broad demographic information for use in aggregate form.
2. How We Share Information We Collect
We will share aggregated demographic information we collect on any of our Sites with selected third parties, including our partners and advertisers. This information is not linked to information that can identify any individual person.
If you just subscribe to our newsletter, we will not share your email address with any third party (except someone we may hire to provide services on our behalf concerning the newsletter), except in the event of a merger, acquisition, or other change of corporate control of ITpreneurs.
If you provide us with credit card information, we will use that information to process your credit card transactions with us. We do not share that information with any party that is not related to the direct processing and collection of those transactions.
We may disclose to anyone that your company is a customer of ITpreneurs, although we will not disclose specific information about your account (e.g., contact information) except as otherwise provided in this Policy.
We may use any information you provide to us to assist us in collecting past due amounts from you, including by sharing it with third parties we affiliate with for that purpose.
When we share information that identifies you individually with other companies that are providing services to us or on our behalf, our agreements with those companies require them to use that information only for the purposes described, and generally to protect that information at least as well as described in this Policy.
Please be aware that, despite anything else in this Policy: (a) if our company is involved in a stock or asset sale to or merger with another company, we may provide all of the information that we have collected from and about you to that other company, for the purpose of completing the sale or merger (for more information about how you may be notified in that event, see our Notification of Changes section) and (b) we will release specific personal information about you if required to do so in order to comply with any valid legal process such as a search warrant, subpoena, statute, or court order.
We may provide message boards from time to time. Remember if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
We are vitally concerned with security on our Sites and Services. We would like to ensure that information about you that we receive on our Sites is perfectly protected at all times, but no one could really make (and keep) that kind of promise. However, when you submit confidential information via our Sites, we do make reasonable efforts to protect that information both online and offline.
When you are asked to enter confidential information on the ITpreneurs Online Campus (such as credit card number), that information is encrypted with the leading encryption software in the industry - SSL. To learn more about SSL, follow this link http://www.verisign.com. Please be aware that despite the efforts we make, we cannot absolutely ensure or protect the security of any information transmitted to or by us over the Internet.
We also take the following significant steps to protect your information offline. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to Personally Identifiable Information. Our employees are each assigned a unique login and password, and must use this login and password to access customer records where your personal and confidential information is recorded and stored. Our system provides an audit trail of modifications to customer records, which enables management to help monitor activity. Furthermore, all of our employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store Personally Identifiable Information on are kept in a secure environment, behind a firewall in secured premises.
3.2. ITpreneurs Members' Web Site
As noted in Section 1 above, Active Customers are required to enter their unique username and password to access ITpreneurs Online Campus members' pages, the online interface that enables Active Customers to view and modify their personal identification, account records, service type, media content, and reports. If you attempt to use ITpreneurs Online Campus to view or modify billing information, such as credit card information on file, that information will be encrypted and provided only through SSL. ITpreneurs Online Campus does not display all of the numbers of your credit card information when you view billing information online by logging into ITpreneurs Online Campus, even though the information is being encrypted.
3.3 Passwords and Logins
ITpreneurs considers your password to be sensitive information protecting your account, and you are responsible for keeping your password secure and confidential. ITpreneurs does not consider your login to be sensitive information, as your login is used in various ways to identify your account, such as in technical support requests and on printed invoices. You may change your password by logging in to ITpreneurs Online Campus at any time.
4. Correcting/Updating Personal Information
If your Personally Identifiable Information (such as your address) changes, or if you no longer desire our service, you may login to ITpreneurs Online Campus to request modification and/or closure of your service (subject to any applicable agreements with ITpreneurs). You may also request modification and/or closure of your service by emailing us at firstname.lastname@example.org or by contacting ITpreneurs via telephone at +31 10 711 0260 during regular business hours. You can expect a response to your requests within one business day (the response may be that we simply implement your requested change, or we may respond in some other way). We reserve the right to retain information about you as needed (in our sole discretion) to collect amounts you owe to ITpreneurs.
5. Notification of Changes
Our Sites may contain links to third parties' sites. Please be aware that ITpreneurs is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Sites and to read the privacy policies of each and every web site that collects Personally Identifiable Information. This policy applies solely to information collected by our Sites.
7. Dispute Resolution and Enforcement
ITpreneurs also is subject to the jurisdiction of the Federal Trade Commission (FTC), which has been active in monitoring the state of privacy on the Internet. The Federal Trade Commission is a government agency with the mandate to enforce the Federal Trade Commission Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. Commerce on the Internet falls within the scope of this statutory mandate. The FTC has committed to reviewing, on a priority basis. For further information, see http://www.ftc.gov.
8. Safe Harbor Verification
ITpreneurs abides by the EU Safe Harbor framework as set forth by the Department of Commerce regarding collection, use, and retention of data from the European Union.
9. Opting Out
We do not disclose an individual customer's Personally Identifiable Information to third parties for third-party direct marketing purposes. For purposes of this policy, a third party is a company other than ITpreneurs Nederland BV or any of its subsidiaries.
If you do not wish your information to be disclosed to companies owned by or within the common control of our parent company, you may submit an opt-out request by email to email@example.com or a written request to the following mailing address:
ITpreneurs Nederland BV
Weena 200, 324-326
3012 NJ Rotterdam
Please allow up to two weeks for your request to be processed.
ITpreneurs Nederland BV
Weena 200, 324-326
3012 NJ Rotterdam
Tel: +31 (10) 71 10260
Fax: +31 (10) 71 1026 1 or 2