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Requirements For ISO/IEC 20000 Certification - Self-paced (e-learning, 5 hrs)
Duration: 5 hours Price : USD 299
Discount for this product is as follows
3 - 6 Licences - 5%
7 - 10 Licences - 10%
11 - 20 Licences - 15%
Number of Licences
Description
In this case study driven course you will achieve a Foundation level understanding of IT Service Management best practices and the internationally adopted ISO/IEC 20000 standard.
The Requirements for ISO/IEC 20000 Certification course provides an overview of part 1 of the ISO/IEC 20000 standard and highlights the relevance of service quality management for IT service providing organizations and departments.
A thorough overview of the ISO/IEC 20000 processes is provides as well as practical information on the scope and implications of the processes
A case study is used throughout the course to apply the learned knowledge in a safe and realistic environment using scenarios and situation descriptions
The course is designed for professionals who require an overview of the standard and understand the scope and relevance of service quality management.
Objectives
At the end of this course, you will:
1. Understand the principles of Service Management
2. Identify the benefits of applying the ISO/IEC 20000 processes
3. Understand the route towards implementation of ISO/IEC 20000
4. Know relationships between the different Service Management processes
5. Understand what BS15000 means in a practical, real world, perspective
Pre - Requisites
It is recommended that those interested in this course are knowledgeable of ITIL at a Foundation level
Audience
IT Consultants, IT Auditors, IT management, IT Service Management professionals, IT service providers, Quality assurance professionals
Lessons
  Course Modules
     Course Introduction
     Service Management
     An Overview of ISO/IEC 20000
     Relationship Processes
     Service Level Management and Service Reporting
     Budgeting and Accounting for IT Services
     Capacity Management
     Information Security Management, Service Continuity and Availability Management
     Incident and Problem Management
     Control Processes
     Release Management
     Route for Achieving ISO/IEC 20000
System Requirements
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 7.0, Speakers or a headset, 1024X768 pixel resolution, broadband internet connection).
 
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